Someone watching the panel when nobody is in the building

What monitoring actually does

We fit a signalling device to your fire alarm panel. When the panel goes into alarm, or into fault, it sends a signal down a monitored path to an alarm receiving centre. An operator picks it up within seconds and follows the response plan you have agreed with us — call the keyholder list, call the fire service, or both.

The same link tells the receiving centre when something is wrong with the system itself: a detector removed, a battery failing, a line cut. Faults that would otherwise sit unnoticed until the next service visit get flagged the day they happen.

Where it earns its keep

• Buildings that are empty overnight, at weekends or over shutdown periods
• Sites where an early fire would do serious damage before anyone arrived — stock, plant, records, server rooms
• Premises where your insurer or your lease requires a monitored connection
• Residential blocks and sheltered housing where residents rely on the system working every night
• Anywhere a key holder needs to know before they turn up to a locked building

Keyholder response

We set the response plan up with you and keep it current. You tell us who should be called and in what order, and we make sure that list is the one the receiving centre actually holds — not a list of people who left three years ago. If your key holders change, tell us and we update it.